Privacy Policy

Last updated: 4th July 2024

INTRODUCTION

Welcome to Xingit Pty Ltd (ABN20 671 105 052)(“We”, “us” and “our”). This Privacy Policy explains how and why we collect, use, hold, disclose, and protect your PersonalInformation.

By accessing or using our services, products, or website you consent to the practices described in this Privacy Policy. Please read this policy carefully to understand our privacy practices.

WHAT IS PERSONAL INFORMATION?

Personal Information is any information or an opinion about an identified individual or an individual who can be reasonably identified from the information or opinion. Information or an opinion may be Personal Information regardless of whether it is true.

WHAT PERSONAL INFORMATION DO WE COLLECT AND HOLD?

We collect Personal Information from you and about you when you interact with our website, marketing campaigns, products, services and/or when you contact us (e.g. call us, send us an email, or interact with us via social media).
The Personal Information we collect may include, but is not limited to:

  • Name
  • Contact information (e.g. email address, phone number)
  • Job title
  • Employer name
  • Profile pictures
  • Other information you provide to us voluntarily

We collect Personal Information through various means, including but not limited to the following:

  • When you register an account with us
  • When you place an order or make a purchase
  • When you engage our services
  • When you participate in surveys, contests or promotions
  • When you contact our customer support
  • When you interact with our online ads on Google, Bing or social media
  • From other service providers such as LinkedIn, X and Meta Ads

If you interact with us via a social media platform, you agree to allow us to receive information about you from the platform, which may include your Personal Information (if you directly communicate with us via the social media platform) and information about your visits and interactions with our website.
We do not generally collect sensitive information, and we will only collect sensitive information about you with your consent (unless we are otherwise required or authorised by or under law to do so).

COOKIES AND SIMILAR TECHNOLOGY

Our website may use cookies and similar technology to enhance your user experience. Cookies are small text files stored on your device when you visit our website. You can control the use of cookies through your browser settings.
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We may also collect information about how you access, use, and interact with our website. We also use various other tools, such as Google Analytics and Microsoft Tools, to collect information about how you use, access and interact with the website. This information may include:

  1. Internet Protocol (IP) addresses
  2. The region or general location from which your computer or device is accessing the internet
  3. Browser type
  4. Operating system
  5. Other usage information, such as your browsing history on our site

We use this information to:

  1. To assist in creating a better user experience
  2. Analyse trends
  3. Track visitor movements
  4. Manage our website
  5. Diagnose problems with our server
  6. Gather broad demographic information to identify visitor preferences

WHY DO WE COLLECT AND USE YOUR PERSONAL INFORMATION?

We collect, hold, and use your Personal Information so that we can:

  1. provide and improve our products and/or services;
  2. manage our relationship with you;
  3. to communicate with you, respond to your enquiries or complaints, and provide customer support;
  4. to comply with our legal obligations and resolve disputes;
  5. identify and tell you about other products or services that we think may be of interest to you and/or
  6. to consider you for any current or future employment opportunities.

If you do not provide us with your Personal Information, we may not be able to provide you with our products or services, communicate with you or respond to your enquiries.

SECURITY OF PERSONAL INFORMATION

We take reasonable steps to protect your Personal Information from unauthorised access, interference, disclosure, or destruction. We use secure encryption and follow industry best practices to safeguard your Personal Information.

We store most information about you in computer systems and databases (including cloud service providers) operated by either us or our external service providers.
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We will also take reasonable steps to destroy or de-identify Personal Information once it is no longer required unless we are legally required to retain it.
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While we strive to protect your Personal Information, we cannot guarantee its absolute security.

WHO DO WE DISCLOSE YOUR PERSONAL INFORMATION TO, AND WHY?

We may transfer or disclose your Personal Information to our related companies.

We may disclose Personal Information to external service providers so that they may perform services for us or on our behalf, including vendors and service providers such as hosting services, customer service vendors, cloud services, email communication software, AI vendors and other information technology providers. According to our instructions these parties will have access to, process or store Personal Information only in the course of performing their duties to us.

We may also disclose your Personal Information to others where:

  1. we are required or authorised by law to do so;
  2. you have expressly consented to the disclosure, or consent may be reasonably inferred from the circumstances; or
  3. we need to share it with data processors to operate our business and provide products or services to you.

If the ownership or control of all or part of our business changes, we may transfer your Personal Information to the new owner.

DIRECT MARKETING

We or third parties engaged by us may use your personal information to contact you with information about our products and/or services, promotions, and events that may interest you.
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We may contact you by email, mail, social media, or telephone. You can let us know at any time if you no longer wish to receive these communications by contacting us (using the contact details at the end of this policy) or using the opt-out/unsubscribe facility in our communications.

ACCESS TO AND CORRECTION OF YOUR PERSONAL INFORMATION

You may request access to or correction of Personal Information we hold about you by contacting us directly. Our contact details are set out below. Please understand there are some circumstances in which we are not required to give you access to your Personal Information, but we will advise you if these circumstances apply to your request.
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There is no charge for requesting access to your Personal Information. Still, we may require you to meet our reasonable costs in providing access (such as photocopying costs or time spent collating large amounts of material).
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We will respond to your requests to access or correct Personal Information in a reasonable time. We will take all reasonable steps to ensure that the Personal Information we hold about you remains accurate, up-to-date and correct.

ACCESS TO AND CORRECTION OF YOUR PERSONAL INFORMATION

We have processes in place to deal with the data rights of citizens and residents of the European Union (EU) who are based in the EU (Data Subject Rights) pursuant to the General Data Protection Regulation (GDPR).

If you have Data Subject Rights, you have the following rights under the GDPR:

  1. access to your data;
  2. have your data deleted or corrected where it is inaccurate;
  3. object to your data being processed and to restrict processing;
  4. withdraw consent to having your data processed;
  5. have your data provided in a standard format so that it can be transferred elsewhere, and
  6. not be subject to a decision based solely on automated processing.
  7. not be subject to a decision based solely on automated processing.

Our actions and responsibilities will depend on whether we are the controller or processor of the personal data at issue. Depending on our role as either a controller or processor, the process for enabling Data Subject Rights may differ and is always subject to applicable law. Please refer to the Contact Details section of this policy if you would like to make a Data Subject Rights request or need assistance with a Data Subject Rights request.

COMPLAINTS

If you have a complaint about how we have handled any privacy issue, including your request for access or correction of your Personal Information, you should contact us. Our contact details are set out below.
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We will consider your complaint and determine whether further investigation is required. We will notify you of the outcome of this investigation and any subsequent internal investigation.
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If you remain unsatisfied with how we have handled a privacy issue, you may complain to the Office of the Australian Information Commissioner (OAIC) (www.oaic.gov.au).

CONTACT DETAILS

If you have any questions, comments, requests, complaints, or concerns, please contact us at:
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Privacy Team Contact Information:
Level 8, 11-31 York Street, Sydney, NSW 2000, Australia
privacy@xingit.co

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. The updated version will be posted on our website with the effective date. Please check this page periodically for any changes.